Return policy

We at auraaccessorize want you to be fully satisfied with your purchase. If you need to return a product, please review our Return Policy below.

1. Return Period

  • You may request a return within 30 days of receiving your order.
  • Returns requested after 30 days will not be accepted.

2. Eligibility for Returns

  • The item must be in its original condition and packaging.
  • Items must not be damaged, used, or altered in any way.
  • Proof of purchase must be provided with the return request.

3. Initiating a Return

  • Contact us at [email protected] to initiate a return request.
  • Provide your order number and reason for the return.
  • We will send you a return authorization and instructions for shipping.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part.
  • Use a trackable shipping service or purchase shipping insurance for returns.
  • We are not responsible for lost or damaged return shipments.

5. Refund Processing

  • Once we receive the returned item, we will process the refund within 7 business days.
  • Refunds will be issued to the original payment method used for the purchase.

6. Refund Delays

  • Refund processing times may be affected by the following factors:
  • Bank processing times, which can vary.
  • Credit card company policies, which may delay the posting of refunds.
  • Holidays or weekends, which can impact the processing time.

7. Exchanges

  • We do not offer exchanges at this time.
  • If you need a different item, please return the original item and place a new order.

8. Non-Returnable Items

  • Certain items are non-returnable, including:
  • Customized or personalized items.
  • Items marked as final sale or clearance.

9. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected].
  • We will provide instructions for returning the item and will cover the return shipping costs.

10. Missing Items

  • If an item is missing from your order, please report it within 7 days of receipt.
  • We will investigate and provide a resolution or replacement as needed.

11. Order Cancellations

  • Orders can only be canceled if they have not yet been processed or shipped.
  • Contact us as soon as possible if you need to cancel an order.

12. Policy Changes

  • We reserve the right to update or modify this Return Policy at any time.
  • Any changes will be posted on our website with an updated effective date.

13. Customer Responsibility

  • It is the customer's responsibility to ensure that return items meet our return criteria.
  • Failure to adhere to our return policy may result in the return being rejected.

14. Contact Information

We appreciate your understanding and cooperation with our Return Policy. Our goal is to ensure you have a positive shopping experience, and we are here to assist you with any return or refund concerns you may have.